Privacy policy

This Privacy Policy describes how Querato (“we”, “our”, “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
“Personal Information” means any data that can identify an individual directly or indirectly.

Below you’ll find detailed information about what we collect, how we use it, and your rights regarding that information.

I. Device Information

Purpose of Collection:
We automatically collect information about your device to ensure our website loads correctly and to perform analytics that help us optimize the user experience.

Source of Collection:
Collected automatically when you access our site through cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes:
This information may be shared with our service provider Shopify.

Collected Personal Information:
Browser version, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the website.

II. Order Information

Purpose of Collection:
We collect this information to process your purchases — including shipping, payments, invoices, confirmations, and communication — as well as to screen for fraud and to send product or promotional information according to your preferences.

Source of Collection:
Collected directly from you.

Disclosure for Business Purposes:
Shared with Shopify, our e-commerce platform provider.

Collected Personal Information:
Name, billing and shipping addresses, payment information (including credit card details), email address, and phone number.

III. Customer Support Information

Purpose of Collection:
To provide customer service and respond to your inquiries.

Source of Collection:
Collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided personal data, please contact us at the address below to request deletion.

Sharing Personal Information

We share your personal data with service providers to help us fulfill our services and obligations to you. For example:

  • We use Shopify to power our online store. You can learn more about how Shopify uses your personal data here: Shopify Privacy Policy.

  • We may disclose personal data to comply with applicable laws, respond to lawful requests (such as subpoenas or warrants), or protect our legal rights.

Use of Personal Information for Advertising

As described above, we use your personal information to provide targeted advertising or marketing communications we believe may interest you.

For example:

  • We use Google Analytics to understand how our customers use the site. Learn more about how Google handles personal data here: Google Privacy Policy. You can opt out of Google Analytics here.

  • We may share data about your site usage, purchases, and ad interactions with our advertising partners via cookies or similar technologies (subject to consent, depending on your region).

  • We use Shopify Audiences to display relevant ads across other websites and share limited purchase and email data for remarketing purposes.

For more information about targeted advertising, visit the Network Advertising Initiative (NAI).

You can opt out of targeted advertising by:

How We Use Personal Information

At Querato, we use your personal information to:

  • Offer our products and services for sale.

  • Process secure payments and deliveries.

  • Manage and fulfill orders.

  • Communicate updates, promotions, or offers (with your consent).

Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data based on:

  • Your consent;

  • The performance of a contract between you and Querato;

  • Compliance with legal obligations;

  • Protection of vital interests;

  • Public interest;

  • Our legitimate business interests, provided these do not override your fundamental rights.

Data Retention

When you place an order through our site, we retain your personal data for administrative and legal purposes unless you request deletion.
For details about data erasure rights, see Your Rights below.

SMS Marketing

We respect your privacy when it comes to our SMS marketing services.
We use your contact information to send order updates (e.g., confirmation, delivery notifications, and cart reminders) as well as promotional messages — only if you’ve opted in.

Our site also uses cookies to identify abandoned carts and trigger SMS reminders when applicable.

Sale of Personal Information (CCPA)

Our website may be deemed to "sell" personal data under the California Consumer Privacy Act (CCPA).

Your Rights

GDPR (European Union)

If you reside in the EEA, you have the right to:

  • Access the personal data we hold about you;

  • Request correction, update, or deletion;

  • Request data portability to another service.

To exercise these rights, please contact us using the details below.

Your data may be processed in Ireland and then transferred outside of Europe, including to Canada and the United States.
For more details on how Shopify ensures GDPR compliance, read their GDPR Whitepaper

CCPA (California)

If you reside in California, you have the right to:

  • Know what personal information we collect and use (“Right to Know”);

  • Request data portability;

  • Request correction, update, or deletion of your personal information.

To exercise these rights or to appoint an authorized agent to act on your behalf, please contact us via the details provided below.

Cookies

A cookie is a small data file stored on your device when visiting our website.
Querato uses cookies for various purposes, including functional, performance, advertising, and social media cookies.

Cookies improve your browsing experience by remembering preferences such as login details or region selection, and they help us understand how visitors use our website — whether they’re new or returning customers.

We use cookies to enhance your browsing experience and improve our services.

Do Not Track

Please note: there is no consistent industry standard for responding to “Do Not Track” signals, and therefore we do not modify our data practices when such signals are detected.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will always be posted on this page with an updated “Last Modified” date.

Complaints

If you wish to make a complaint or have questions about our privacy practices, please contact us via email at contact@querato.com or by mail at:

Querato
Mr. Jan Gerritszlaan 77-3
2024 KN Haarlem
The Netherlands

If you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority.

Querato — Where Light Meets Luxury.
We are committed to protecting your privacy and ensuring that your data is handled with the utmost care and transparency.